Terms of Use

1. Introduction

Welcome to the website of Medwin Medical Center (“Medwin”, “we”, “our” or “us”). These Terms of Use govern your access to and use of our website, including its content, service descriptions, appointment-request forms, contact forms and related online features.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with them, please discontinue using the website.

These terms apply to website use. They do not replace separate patient consent forms, treatment agreements, financial arrangements or other terms that may apply when you receive healthcare services from Medwin.

2. About Medwin Medical Center

Medwin Medical Center is a multidisciplinary healthcare provider based in Dubai, United Arab Emirates.

For information about our medical specialties, healthcare professionals, treatments, appointment requests and other services, please contact our team using the details above.

3. Purpose of This Website

This website provides general information about Medwin Medical Center, its healthcare professionals, medical specialties, aesthetic treatments, home-care services and other services offered by the clinic.

The website also allows visitors to contact our team, request appointments, enquire about services and access relevant clinic information. Website content is provided for general informational purposes and is not intended to replace an individual medical consultation, examination, diagnosis or treatment plan.

4. Medical Information Disclaimer

Information published on this website, including articles, treatment descriptions, frequently asked questions, images and other educational materials, is provided for general information only.

Although Medwin makes reasonable efforts to keep website information accurate and current, medical knowledge, treatment protocols, equipment, available services and clinical recommendations may change.

You should not rely on website content as a substitute for personalised advice from a qualified healthcare professional. Do not disregard professional medical advice or delay seeking medical attention because of information you have read on this website.

If you have a medical concern, consult an appropriately qualified healthcare professional. In an emergency, contact the appropriate emergency services or attend the nearest emergency department rather than using this website or its contact forms.

5. Treatment Information and Clinical Outcomes

Descriptions of treatments, procedures, technologies and medical services on this website are intended to help visitors understand services that may be available at Medwin Medical Center.

The suitability of a treatment depends on individual factors, including medical history, examination findings, clinical assessment, treatment goals and other relevant circumstances.

Information about possible benefits, treatment processes, recovery or expected outcomes is not a guarantee of a particular result. Clinical outcomes vary between individuals. Your healthcare professional will explain relevant risks, expected benefits, alternatives and limitations of a proposed treatment where applicable.

The availability of a treatment, practitioner, device or procedure may change. Please contact Medwin to confirm current availability and suitability.

6. Appointments and Enquiries

Our website may allow you to submit appointment requests, contact enquiries, home-care requests and other service-related messages.

Submitting a form is a request for contact or an appointment; it does not, by itself, guarantee that an appointment has been booked or confirmed. Appointments are subject to availability and confirmation by Medwin Medical Center.

When submitting a request, you agree to provide information that is accurate and complete to the best of your knowledge. You should update us if information necessary to process your request changes.

Our team may contact you using the telephone number, email address or other contact method you provide to respond to your enquiry, clarify information or confirm appointment details.

Any fees, payment requirements, cancellation arrangements or other conditions applicable to a particular service will be communicated separately where relevant.

Please do not use general website forms to submit emergency requests or extensive confidential medical information. Contact the clinic for guidance on communicating information relevant to your care.

7. User Responsibilities

When using this website, you agree to:

• Use the website only for lawful purposes.
• Provide accurate information when submitting requests.
• Respect the rights, privacy and security of other people.
• Avoid submitting information you are not authorised to disclose.
• Avoid attempting to disrupt, damage, overload or gain unauthorised access to the website or its systems.
• Avoid uploading or transmitting malicious software, harmful code or unlawful material.
• Avoid using automated methods to misuse website forms, collect personal information without permission or interfere with website operations.

We may take reasonable measures to protect the website, its users and our systems against misuse, fraud or security threats, subject to applicable law.

8. Website Content and Intellectual Property

Unless otherwise indicated, website content—including text, page layouts, graphics, photographs, logos, illustrations, videos and other materials—is owned by Medwin Medical Center or used with permission or under an applicable licence.

You may access and view the website for personal, non-commercial informational purposes. Unless permitted by law or authorised by the relevant rights holder, you must not reproduce, republish, distribute, modify, sell, publicly display or commercially exploit website content without prior permission.

The Medwin name, logo and other identifying marks must not be used in a way that suggests an association, endorsement or approval that has not been authorised. Nothing in these Terms transfers ownership of intellectual property to you.

9. Website Availability and Accuracy

We aim to keep our website accessible and its information useful. However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical defects.

Some pages, features or services may be updated, modified, suspended or removed without prior notice. We may correct errors, update service descriptions, change website functionality or revise content when necessary.

To the extent permitted by applicable law, Medwin is not responsible for temporary website unavailability caused by maintenance, technical failures, network interruptions or circumstances outside our reasonable control. Nothing in this section limits rights or protections that cannot lawfully be excluded.

10. Third-Party Websites and Services

This website may contain links to third-party websites or use third-party features, including mapping, messaging, social media, review or other online services.

These services may be governed by separate terms and privacy policies. Medwin does not control the content, policies, security or availability of independent third-party websites.

A link to another website does not necessarily constitute an endorsement of that website, its content or its services. Review the applicable terms and privacy information before using third-party services or submitting information through them.

11. Communications and Electronic Requests

You may contact Medwin through communication methods made available on the website, including contact forms, email, telephone and WhatsApp where provided.

Submitting an electronic message does not necessarily create a doctor-patient relationship or establish that clinical advice has been provided. Messages may require review by our administrative team before being directed to the appropriate healthcare professional.

For clinical advice, diagnosis, treatment decisions or urgent concerns, use the appropriate direct healthcare channel rather than relying on an unconfirmed website message.

12. Privacy and Personal Information

Your use of this website may involve the collection and processing of personal information, including information submitted through contact and appointment forms.

Our Privacy Policy explains how personal information collected through the website may be handled, the purposes for which it may be used and how to submit privacy-related requests.

Please read the Privacy Policy before submitting personal information through the website. Information relating to patient care may also be subject to applicable healthcare confidentiality, health-data protection and record-management requirements.

13. Limitation of Liability

To the extent permitted by applicable law, Medwin will not be responsible for losses arising solely from your reliance on general website information instead of obtaining appropriate professional advice, or from your inability to access the website temporarily.

We are not responsible for independent third-party websites or services that we do not control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot lawfully be excluded in relation to healthcare services, personal injury, fraud or other protected rights. These Terms do not remove any rights you may have under applicable UAE law.

14. Changes to These Terms

We may update these Terms of Use to reflect changes to our website, services, operational practices or applicable legal requirements.

The revised version will be published on this page with an updated “Last updated” date. Your continued use of the website after revised terms are published will be subject to the revised Terms of Use, to the extent permitted by applicable law.

We encourage you to review this page periodically.

15. Governing Law and Jurisdiction

These Terms of Use are intended to be interpreted in accordance with the laws applicable in the United Arab Emirates and the Emirate of Dubai, subject to any mandatory legal requirements that apply.

Any dispute relating to the use of this website will be subject to the jurisdiction of the competent courts or authorities in accordance with applicable law. Nothing in this section is intended to deprive a person of mandatory rights or remedies available under applicable law.